REFUND POLICY
Effective Date: August 3, 2026
At NF Systems, we are committed to providing professional technology solutions and exceptional customer service. Because many of our services involve customized work, technical labor, and project-specific development, refunds are subject to the terms below.
Professional Services
Fees for consulting, technical support, diagnostics, engineering, installation, configuration, and other professional services are generally non-refundable once the services have been performed.
Custom Software Development
Custom software is developed specifically for each client.
Payments made for completed work, development milestones, or approved deliverables are non-refundable.
If a project is terminated before completion, the Client remains responsible for payment for all work completed up to the termination date, as outlined in the applicable agreement.
Electronic Repair Services
Repair charges cover diagnostic time, labor, and replacement components.
Because labor and diagnostic services cannot be returned, labor charges are generally non-refundable once work has been performed.
If a repair cannot be completed, charges may still apply for diagnostic services, evaluation, shipping, or approved replacement parts.
Hardware and Third-Party Products
Hardware, software licenses, subscriptions, and third-party products purchased on behalf of a client are subject to the manufacturer's or vendor's return policies.
NF Systems cannot guarantee refunds for products supplied by third parties.
Deposits
Project deposits reserve scheduling and resources.
Unless otherwise stated in writing, deposits are non-refundable once project planning or work has begun.
Project Cancellation
Clients may cancel a project at any time by providing written notice.
Upon cancellation, the Client is responsible for payment for:
1. Services already performed
2. Approved project milestones
3. Non-cancelable purchases
4. Third-party licensing costs
5. Special-order materials
6. Any other expenses incurred before cancellation
Billing Errors
If you believe you have been billed incorrectly, please notify NF Systems within 30 days of the invoice date.
Verified billing errors will be corrected promptly, and any applicable refund or credit will be issued.
Service Satisfaction
Customer satisfaction is important to us.
If you are dissatisfied with our services, please contact us as soon as possible. We will make reasonable efforts to address concerns, correct issues within the agreed scope of work, or identify an appropriate resolution.
Exceptions
Any refund issued outside of this policy is made solely at the discretion of NF Systems and does not establish an obligation to provide refunds in future situations.